AccessMED assigns a dedicated team of specialized case management counselors to each of its clients. Highly experienced and well-trained registered nurses, pharmacy technicians, and insurance investigation experts answer your calls and research your reimbursement challenges.

Each expert assigned to your team has in-depth understanding of the reimbursement issues affecting your products and customers. Dedicated case management specialists serve your product only, so customers and patients receive knowledgeable, consistent, friendly assistance each time they call.

Our hotlines are answered by live reimbursement support specialists during regular business hours. Calls received after hours are promptly returned the next business day, and complicated requests are completed within two business days. Our case managers handle complex reimbursement issues with the help of an automated case management support system that ensures prompt follow-up and case resolution.